Shipping & Returns

Shipping Policy

Where do you ship?

Currently we only ship within New Zealand and Australia. Please enquire for other countries and we will look into possibly shipping to your location.

How much will shipping cost?

Shipping costs range from $5 - $20 NZD nationwide for urban addresses (extra for rural), using tracked courier.

For wholesale orders please enquire on the contact us page to discuss how many sets/pairs you would like to purchase and work out the cost of postage.

How long will it take for my purchase to arrive?

We aim to dispatch all orders (within New Zealand) 1-3 working days after receiving payment. Once dispatched, please allow 2-3 working days for your purchase to arrive. If your purchase does not arrive within 7 working days, please get in touch with us. We will leave a note in the announcement tab if the turnaround time for orders is longer.

Due to covid shipping to Australia for standard post is between 2 to 4 weeks, please enquire support@poiyeah.co.nz if you would like to upgrade from standard post to courier.

Do you offer a pickup service?

Yes! I am based in Auckland, so if you are local and would like to pick up your goods instead of pay for shipping, select the ‘Pick up’ option at checkout, and make sure to get in touch after ordering to arrange a time to pick up. PLEASE ONLY SELECT THIS OPTION IF YOU INTEND TO PICK UP.

Return policy 

We do not offer a return service, however we do offer replacements for faulty or damaged products. Although we aim to ensure your products arrive to you safely, we cannot guarantee this once we hand over the parcel for shipping.

Faulty or damaged goods 

Should your order arrive faulty or damaged, please contact us within five days of receiving your item via e-mail support@poiyeah.co.nz, including a photo of the fault, and  If a replacement is available it will be sent out to you at no charge.

Refunds 

Please note that we do not offer refunds if you have changed your mind.

Incorrect product 

If you have received the wrong product then please get in touch with us as soon as possible so we can arrange the correct product to be sent to you.